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Zurich NA Senior Workers Compensation Handler in Parsippany, New Jersey

Senior Workers Compensation Handler


Senior Workers’ Compensation Claims Professional

Zurich North America is seeking a Claims professional with PA; VA, DE and/or DC claims experience to join the Workers’ Compensation Claims organization. Our teams are dedicated to helping our customers manage claims with moderate to high complexity exposures and losses. You will manage a complex claims caseload from assignment through resolution. At this level, you will work with a high level of autonomy and decision-making to manage your claims caseload while providing technical claims service excellence, policy interpretation and coverage analysis. This is a hybrid position with the ability to work both in office and at home. We are seeking applicants for one or more of the following jurisdictions : PA, VA, NY, MA, and/or CT.

Additional accountabilities include:

  • select and partner with vendors and hold them accountable to service level agreements

  • collaborate with a variety of internal and external contacts which include customers, attorneys, vendors, suppliers and brokers

  • manage communications throughout the claim cycle

  • negotiate and resolve claims cases independently

  • provide individual results and contributions in support of Claims strategy and goals

You will be an ambassador for workers’ compensation claims, the Claims organization and Zurich North America, delivering the highest standards of claims service excellence and best practices, and effectively developing partnerships with key customers, brokers and other internal and external stakeholders that are critical to the success of the claim lifecycle.

This position will work from one of the following office locations: Parsippany, Philadelphia or Boston.

Occasional business travel may be needed.

Basic Qualifications:

Bachelor’s Degree and 6 or more years of experience in the Claims and Litigation area that includes PA; VA workers’ compensation claims


High School Diploma or Equivalent and 8 or more years of experience in the Claims and Litigation area that includes PA; VA workers’ compensation claims


Zurich Certified Insurance Apprenticeship program including an Associate’s Degree and 6 or more years of experience in the Claims Handling area that includes PA; VA workers’ compensation claims


Must obtain and retain required adjuster license(s)

Microsoft Office experience

Preferred Qualifications:

5 or more years of workers’ compensation claims handling experience

Experience in DE or DC is welcomed

Analytical skills

Ability to multi-task and adapt to a changing environment

Experience working in a collaborative team environment and across work groups

Juris Doctor (J.D.)

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Parsippany, AM - Boston, AM - Philadelphia

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-MM1