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Zurich NA Regional Operations Manager in Parsippany, New Jersey

Regional Operations Manager


The Middle Markets Regional Operations Manager will facilitate the training and development efforts required for the Underwriting Assistants within the East region. Ideally, we would like the Regional Operations Manager to be located in New York, New Jersey or Philadelphia. The ROM will lead, motivate, and develop Underwriting Account Servicing team to develop and deliver customer-specific, value-added services for existing and new large accounts. The ROM manages all operational activities associated with mid-size to large accounts with Middle Markets.

The Regional Operations Manager (ROM) will provide support for talent development training to upskill/reskill our Underwriting Account Service Associates (UA) across Middle Markets:

  • Train UAs on technical know-how, processes, and procedures (i.e., UA responsibilities including U.S. MM Core Process).

  • Develop framework for measuring and capturing production metrics for UAs post GW implementation.

  • Provide business analysis assistance by participating in system enhancement, testing and deployment.

  • Develop consistent and sustainable best practices to be utilized across all regions.

  • Provide local managers with support in coaching and mentoring.

  • Other duties outlined in the translation guides.

  • Directly supervise and manage a team of UAs within the region.

  • Contributes to operational plan – assesses and monitors operational workflows across various underwriting and underwriting support functions.

Basic Qualifications:

  • Bachelor’s degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area OR

  • High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting or Market Facing area OR

  • Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area AND

  • Knowledge of the insurance industry and the legal and regulatory environment

  • Experience with researching, compiling, analyzing and synthesizing data and metric.

  • Experience working in a production and metrics performance environment.

  • Experience preparing and managing operational budgets.

  • Microsoft Office experience

  • People management experience

Preferred Qualifications:

  • Insurance certifications

  • Middle Markets property and casualty knowledge

  • 2 of more years of staff management experience

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here (https://www.zurichna.com/careers/benefits) . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled.The starting salary range for this position is$94,000.00 - $154,000.00.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Philadelphia, AM - New York, AM - Parsippany

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-AK1, #LI-ASSOCIATE #LI-HYBRID