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Zurich NA Vehicle Service Contract Claims Associate in Overland Park, Kansas

Vehicle Service Contract Claims Associate


Zurich is currently looking for a Vehicle Service Claims Contract Associate to work out of our North American offices in Overland Park, Kansas.

The Vehicle Service Contract Claims Associate, investigates, evaluates and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss. Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.

Additional responsibilities will include:

  • Fielding incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims

  • Making outbound calls to dealerships, service shops, inspectors, and vendors per specified time frame to resolve outstanding claims

  • Documenting claims file by accurately capturing and updating claims data/information in compliance with Best Practices for low exposure, low complexity, mechanical breakdown claims

  • Determining liability by gathering relevant facts; determining applicable contractual coverage, establishing basic principles of causality, and determining most appropriate replacement/repair solution

  • Confirming policy existence by identifying contractual coverage on mechanical breakdown claims

  • Working to have a timely resolution to claims by determining most appropriate replacement/repair solution and verifying or negotiating costs and labor hours associated

  • Negotiating settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits

  • Ensuring customer service by proactively communicating information, responding to inquiries, and following customer protocols

  • Ensuring legal compliance by following state and federal laws and regulations and internal control requirements

  • Referring claims to subrogation and fraud teams by identifying potential subrogation and fraud

Basic Qualifications:

  • High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair areaOR

  • Bachelor’s Degree and 1 or more years of experience in the Automotive Repair areaOR

  • Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair areaAND

  • Customer service experience

  • Experience with Microsoft Office

Preferred Qualifications:

  • Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor

  • Strong communication and negotiation skills

  • Ability to multi-task

  • Organization and time management skills

  • Experience with collaboration and working across work groups

  • ASEcertifications

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Kansas-Overland Park

Schedule Full-time

Travel No

Relocation Available No

Job Posting 01/10/20

Unposting Date Ongoing

Req ID: 1900099O

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.