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Zurich NA Facilities Management Coordinator in Overland Park, Kansas

Facilities Management Coordinator


Zurich North America is currently looking for aFacilities Coordinatorto join our Facilities team out of our Overland Park, KS office.

The Facilities Coordinator will provide expert customer service, customer engagement, providing direction and support to the daily facility operations.

Key Accountabilities:

  • Act as single point of contact/key interface for customers (local stakeholders and building occupants) for all internal and external FM and where applicable Document Logistic services.

  • Manage all issues arising, resolving wherever possible and escalating where necessary with a positive approach.

  • Oversee and manage the work order systems for the local Facilities In Box and the Property Management/Landlord. Ensuring proper acknowledgment and follow up are adhered to.

  • Maintain positive customer relationships by meeting regularly with customers even when no specific initiative is underway.

  • Provide outstanding customer service to building occupants and stakeholders; champion enhancement of customer experience.

  • Monitor on site delivery of service by suppliers, working closely with Supplier Management to provide appropriate feedback.

  • Direct and mentor contingent employee relationships for Reception and Mailroom activities to ensure seamless daily FM operations.

  • Provide regular reports to Regional FM & Operations Manager as directed for daily operations and issues or incidents.

  • Monitor the effectiveness of procedures, processes and systems.

  • Partners with Zurich and buildings Security teams in monitoring and addressing and/or escalating inappropriate behaviors, concerns and breaches of rules, processes and polices in our suite and the building.

  • Participates actively with Business Continuity and Health, Safety & Environmental to conduct site inspections and daily walk through – reporting and/or escalate any issues or concerns from an HS&E perspective.

  • Provide information on building occupancy/use of space and updates to IT systems as required. Validate the accuracy of local data.

  • Provides support and oversight to MACs (moves/adds/changes) from both a daily and Real Estate project perspective.

  • Interface with Performance and Compliance and Real Estate on rent allocations and related allocations.

  • Ensure all site specific FM invoices are paid, tracked and documented following outlined process and procedures.

  • Manage all delegated budget responsibilities.

  • Analyze, direct, and report on all cost containment opportunities related to support services (invoicing, mail, supply/furniture ordering, space allocations, facility management, etc.).

Basic Qualifications:

  • High School Diploma or Equivalent and 7 or more years of experience in the Facilities Management area OR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years of experience in the Facilities Management area AND

  • Experience in space planning, project management, and operations management

Preferred Qualifications:

  • Bachelor’s Degree with 5 or more years of facility day to day operations

  • Excellent customer service

  • Strong verbal and written communication skills

  • Strong Microsoft Office skills

  • Ability to interact with multiple levels of management

  • Demonstrate follow thru skills

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE Disability / Vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Kansas-Overland Park

Schedule Full-time

Travel Yes, 10 % of the Time

Relocation Available No

Job Posting 07/15/19

Unposting Date Ongoing

Req ID: 190004IU

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.