Zurich NA Business Practices & Project Consultant in Overland Park, Kansas

Business Practices & Project Consultant


Job Summary

Exciting Business Practices and Project Consultant Opportunity open with PDM Operations!

The Alternative Markets Operations Team has an exciting new opening for an intermediate-level consultant that will participate in the planning, execution, and measurement of strategic initiatives.

They will lead one or more projects of small to moderate size and complexity; may participate in projects of larger size and complexity with limited guidance from senior consultants and/or direct manager.

Project responsibilities include documenting business requirements, process analysis, identifying and designing business solutions, creating user test cases and acceptance testing, and issue resolution. Project implementation responsibilities may include developing procedures, training materials, eLearning, and communications. Partners across the business to determine and execute the optimal implementation and change management approach.

Provides methodologies and tools to sponsors and team members to support initiatives and institutionalize a culture that embraces change. Creates timelines, agendas, goals and metrics/measurements. Ensures appropriate change management practices are effectively utilized throughout the lifecycle to improve execution and delivery of results.

Working in this role will provide you with the opportunity to:

  • Work with leaders across Alternative Markets and the Zurich organization as a whole on a regular basis (including Programs, Direct Markets Sales, Technical Underwriting, Claims, IT, Actuarial, and others)

  • Design, facilitate and/or participate in cross-functional projects that promote organizational effectiveness, efficiency, and profitability.

  • Take a holistic approach to identifying business improvement opportunities, develop solutions, manage initiatives, and identify the resources and various disciplines needed to execute change.

Job Qualifications

Basic Qualifications:

  • Bachelors Degree and 3 or more years of experience in the Insurance Operations or Training area


  • High School Diploma or Equivalent and 5 or more years of experience in the Insurance Operations or Training area


  • Project management experience

  • Experience with the training life cycle from needs assessment through evaluation

  • Experience with Camtasia, WebEx and similar course development tools

Preferred Qualifications:

  • Ability to develop collaborative relationships

  • Analysis and problem solving skills

  • Strong verbal and written communication skills

  • Time management skills

  • Ability to design and develop training programs in multiple media

  • Property and casualty insurance experience

  • Ability to multi-task

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Other Locations: United States-Kansas-Overland Park

Schedule Full-time

Travel Yes, 20 % of the Time

Relocation Available No

Job Posting 07/04/18

Unposting Date 08/04/18

Req ID: 180003EM