Zurich NA Automotive Service Contract Claims Associate in Overland Park, Kansas

Automotive Service Contract Claims Associate


Zurich is hiring two Automotive Service Contract Claims Associates in our Overland Park KS location.

The chosen candidates will with direct supervision, investigate, evaluate and conclude low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. They will determine causes of failures and review specific contract language to apply applicable coverage for loss. They will also provide technical support to external sales staff and communicate primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.

Basic Qualifications:

  • High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair areaOR

  • Bachelors Degree and 1 or more years of experience in the Automotive Repair areaOR

  • Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair areaAND

  • Customer service experience

  • Experience with Microsoft Office

Preferred Qualifications:

  • Experience in auto industry areas of service repair, auto technology, parts department, machinist, power sports technician, service management or service advisor

  • Strong communication and negotiation skills

  • Ability to multi-task

  • Organization and time management skills

  • Experience with collaboration and working across work groups

  • ASE certifications

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Kansas-Overland Park

Schedule Full-time

Travel No

Relocation Available No

Job Posting 06/27/18

Unposting Date Ongoing

Req ID: 180005MQ

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.