Zurich NA Jobs

Business Resilience Leader

116872

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Resilience Solutions.

If you have experience in Continuity Planning and are looking for a new challenge, we would love to hear from you.

ZRS Canada is currently looking for a Business Continuity/Resilience Leader to develop, maintain, and test our customer’s business continuity programs. The leader will support all business plan activities necessary to enable the Organization to manage a crisis event and meet compliance requirements for BCP planning.

Reporting to the Head of ZRS, Canada, you will work on Identifying, documenting, and testing customers' business needs against the Company infrastructure and identifying recovery strategies and gaps as a fee-for-service. 

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

What you will do

• Work with all functional business areas in an organization (customer office) to develop and maintain a corporate wide BCP program that addresses business recovery and emergency response management.

• Liaise with BCP Coordinators at a customer level to develop effective working relationships and documented BCP plans

• Liaise with key infrastructure teams to identify gaps, set recovery time objectives and convey business needs/expectations.

• Manage key relationships with Underwriting Business Partners, Executive Team at Zurich Canada, ZRS Senior Stakeholders and Direct to Customer Professionalism & Relationships.

• Design and outline BCP goals, objectives and scope for business plans and Crisis Management.

• Support and assist in the development of BCP planning and goals for customers.

• Support the stakeholders in aligning all BCP planning, initiatives, and goals with Organizational goals and Infrastructure capabilities.

• Develop and execute the maintenance and testing programs for all business plans, Websites, and other information/communication tools for customers.

• Direct and supervise plan maintenance processes and execution for customers on request.

• Illustrate for customers how to Execute on the plan as it pertains to website and communication tool requirements during a crisis

• Identify and recommend enhanced plan maintenance strategies that remain flexible to

organizational growth, change and resource capabilities for customers.

• Design and facilitate tests and exercises on the business plans and crisis management execution.

• Support execution of the plan and support plan navigation for the business at the time of an event (if required).

• Develops Customer Service Plan for coordinated accounts that drive efficient field service

• Ensures the delivery and quality of services to the account by Zurich Risk Engineering as well as ensures consistency of assessments, risk improvement advice, reporting and time & expense management across the account.

• Communicates effectively with field risk engineers and nurtures relationships with industry partners such as brokers, industry consultants, professional organizations, and approval authorities.

• Supports external customers by identifying, assessing and reducing the risks that their key / strategic assets face and on an overall account basis

• Provides essential risk benchmarking services and account-wide risk improvement programs.

Job Qualifications

What you bring to the table

Required:

• Bachelors Degree and 8 or more years of experience in managing business continuity within an organization or as a consultant.

OR

• High School Diploma or Equivalent and 10 or more years of experience managing business continuity within an organization or as a consultant.

OR

• Zurich Certified Apprentice, including an Associates degree and 8 or more years of experience in the managing business continuity within an organization or as a consultant.

AND

• Knowledge of exposures, controls and best practice risk improvement.

Preferred:

• Certified Continuity Planner

• 5+ years managing business continuity within an organization or as a consultant

• Knowledge of technology and business concepts, life cycles and processes

• Strong verbal and written communication skills

• Self-starter with the ability to work with a great degree of autonomy

• Insurance industry knowledge considered an asset

• Ability to work nights and weekends during a crisis event to support customers

• Ability to travel – 20% (if/when required)

• French language skills are an asset for Ontario candidates and a requirement for candidates in Quebec

Verbal and written proficiency in the English language is required in order to facilitate communication with internal and external key stakeholders located outside of Quebec.

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.

We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

*Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. *

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here (https://www.zurichcanada.com/en-ca/about-zurich/accessibility) .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clickinghere (casl.opt.out.grms@zurich.com) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com

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