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Zurich NA VP, Complex Liability Claims in Omaha, Nebraska

VP, Complex Liability Claims


We are currently seeking a Vice President of Complex Liability Claims to oversee the Complex Liability Claims organization at Zurich in the US. This position will oversee the Large Loss, International Programs and TPA teams within the Liability organization and will report directly to the Head of Liability Claims.

This dynamic leader will lead our Complex liability field offices comprised of Claim Professionals, Team Leads, and Managers throughout the US to drive excellent technical claim results and deliver superior customer service by working collaboratively with peers and internal business partners such as Underwriting, Finance and Marketing as well as external business partners to help optimize customer’s loss cost and attract and retain business.

The VP of Complex Claims will also work in partnership with the VPs for General Liability and Auto Claims to strengthen collaboration within the lines of business across the Liability organization in order to deliver claim insights, trends to our internal and external business partners and will operate to inform the Claims strategy by monitoringmarket, industry and competitive trends and develop actionable recommendationsthrough fact-based analysis.

They will also monitor and improve organizational processes and procedures through simplification and innovation to ensure efficient and effective Claims operations

This position will be located in any of the following Zurich offices:

Schaumburg, IL

Chicago, IL

Rancho Cordova, CA

Parsippany, NJ

Jersey City, NJ

Atlanta, GA

Addison, TX

Overland Park, KS

Omaha, NE

Philadelphia, PA

Basic Qualifications:

  • Bachelors Degree and 10 or more years of experience in the Claims areaAND

  • 6 or more years of management experience

  • 6 or more years of insurance or litigation experience

  • Customer service experience

  • Experience with Microsoft Office

  • Negotiation experience

  • Experience collaborating across work groups

  • Experience working with loss and severity trends

  • Experience identifying and implementing strategies to mitigate loss

  • Travel up to 15%

Preferred Qualifications:

  • Experience managingand being responsible for large losses, i.e., in excess of $1 million; demonstrated experience in working with customers who engage with TPA’s on large losses; experience in managing claims and programs across international borders

  • Proven experience delivering results through the management of multiple levels of managers

  • In-depth knowledge and skill of technical claims handling

  • In-depth knowledge of legal statutes and procedures

  • Advanced knowledge of the insurance industry, claims and the insurance legal, compliance and regulatory environment

  • Experience analyzing and interpreting financial data

  • Developed problem solving and analytical skills

  • Exceptional communication skills, including ability to develop and present clear and concise analysis, operational performance and recommendations to senior management and key stakeholders

  • Ability to multi-task, perform and deliver comfortably in a fast-paced, deadline-oriented work environment

  • Ability to distinguish effort from outcome

  • Ability to translate plans into action by providing strategic clarity to drive greater engagement and buy-in through effective communication

  • Demonstrated understanding and command of change management principles and tools

  • Innovative and creative mindset

  • Able to produce business ready deliverables

  • Advanced Degree

  • AIC, SCLA and/or CPCU

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Other Locations: United States-Illinois-Chicago, United States-California-Rancho Cordova, United States-Texas-Addison, United States-New Jersey-Jersey City, United States-New Jersey-Parsippany, United States-Pennsylvania-Philadelphia, United States-Nebraska-Omaha, United States-Georgia-Atlanta, United States-Kansas-Overland Park

Schedule Full-time

Travel Yes, 15 % of the Time

Relocation Available Yes

Job Posting 10/30/19

Unposting Date Ongoing

Req ID: 19000761

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.