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Zurich NA Sr. Contingent Workforce Operations Consultant in Oklahoma City, Oklahoma

Sr. Contingent Workforce Operations Consultant


The Zurich Contingent Workforce and Supplier Governance Team is currently in the process of expanding our program and is seeking a Sr. Contingent Workforce Operations Consultant who will support the contingent labor management function while interfacing enterprise wide. This team is structured within Business Services Management of the Operations & Technology organization. Ideally this role is to work out of our North American headquarters in Schaumburg, IL, however, will consider candidates outside of this location to work virtually.


  • Manages the requisition process of contingent workers by partnering with the Zurich engagement managers to get a full understanding of position requirements and effectively translating for suppliers. Shortlists the candidates submitted by the supplier and assists the engagement manager through the selection and onboarding process.

  • Supports the contingent worker, suppliers, and engagement managers with ongoing maintenance of contingent workers including time sheets, performance discussions with suppliers, contingent worker issues, etc.

  • Maintains training content and provides adhoc and ongoing training to contingent workers, suppliers, and Zurich engagement managers.

  • Manages supplier performance including candidate quality utilizing a monthly scorecarding process, performance improvement plans, supplier optimization, etc.

  • Creates adhoc and regular reporting through the vendor management system

Basic Qualifications:

  • Bachelor’s Degree and 5 or more years of experience in the Consulting area


  • High School Diploma or Equivalent and 7 or more years of experience in the Consulting area


  • Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years of experience in the Consulting area


  • Experience in Organizational Effectiveness or Change Management

  • Project management experience

Preferred Qualifications:

  • Experience working for a staffing agency, Vendor Management Office (VMO), or Managed Service Provider (MSP)

  • Experience with a Vendor Management System

  • Ability to communicate with all levels of the organization from entry level to senior leaders

  • Supplier management experience

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg, AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time

Linkedin Recruiter Tag: #LI-AW1