Zurich NA ServiceNow Administrator/Developer in Oklahoma City, Oklahoma

ServiceNow Administrator/Developer


Zurich Services LLC (a division of Zurich North America) is seeking a ServiceNow Administrator/Developer to join our Service Delivery and Integration Team (SD&I), based in Oklahoma City, in support of the expansion of the global Service Now Platform for Zurich Insurance.

As a ServiceNow Admin/Developer you will be responsible for configuring, administering and scripting on the ServiceNow Platform.The ServiceNow team implements, supports, maintains, operates and upgrades ServiceNow ITSM solutions. The main responsibilities of this role will be to carry out Administration activities, quickly resolving Incident tickets, actioning Service Requests and developing solution enhancements on behalf of our key stakeholders.The successful candidate must establish and maintain relationships both within Zurich and with external clients.

Basic Qualifications:

  • Bachelor’s Degree and 6 or more years of experience in Information Technology OR

  • High School Diploma or Equivalent and 8 or more years of experience in Information Technology AND

  • 6 or more years consulting experience in service improvement or performance management

  • 6 years of experience in outsourcing of IT services

Preferred Qualifications:

  • 2- years minimum’ experience directly with administration in ServiceNow

  • Demonstrate a strong understanding of one or more of the following ServiceNow technologies/modules: Project/Portfolio Suite, Incident and Change Management, Discovery and Asset Management, and Service Portal.

  • ServiceNow Administrator Certified.

  • Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases. Understanding of database query language (specifically SQL),

  • Experience in development and support within JavaScript frameworks (i.e. AngularJS)

  • Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in great detail, clearly, to other technical people and non-technical people.

  • Experience with Apache Jelly or similar technologies (i.e. JSP)

  • Experience with PowerShell

  • Experience with SQL

  • ITIL Foundation Certified

  • Strong conflict resolution, organizational and analytical skills

  • Ability to lead in a team environment

  • Strong written and verbal communication skills

  • Strong analytical and problem solving skills

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Oklahoma-Oklahoma City

Schedule Full-time

Travel Yes, 5 % of the Time

Job Posting 01/15/19

Unposting Date Ongoing

Req ID: 18000912

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.