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Zurich NA IT Operations Analyst in Oklahoma City, Oklahoma

IT Operations Analyst


Zurich Services LLC (a division of Zurich North America) is currently hiring an IT Operations Analyst. This person will work out of our Oklahoma City, OK office and report to the Head of the Enterprise Command Center for North America.

Job Summary:

  • Research information to support specific action plans for functional projects.

  • Collaborates on procedures / projects across a function.

  • Supplies information and data regarding functional activities and process.

  • Performs basic analysis on business metrics.

  • Audit against established processes and procedures.

  • Triage enterprise level infrastructure events within a complex enterprise IT deployment; Utilize that triage to determine severity and scope of the problem quickly

  • Oversight of vendor outage calls to push vendor troubleshooting to resolution

  • Run outage calls for internal infrastructure and vendor managed infrastructure

  • Work with internal and external support staff to drive resolution on infrastructure systems

  • Use multiple tools for monitoring infrastructure systems including server, VDI, network, telecom, etc.

  • React to alarms and escalates any and all issues through escalation procedures

  • Interface with Production Support and System Administration groups

  • Research technology to look for innovative tools for use in the Operations space

  • Create well written and concise management notifications

  • Collect data for reporting and provide useful reports

  • Provide security oversight and administration based on company standards

Basic Qualifications:

  • Bachelors degree and 0 or more years of experience in the information technology area OR

  • Zurich Cybersecurity Technician Apprentice, including Associate Degree and 0 or more years of experience in the information technology area OR

  • High School Diploma or Equivalent and 2 or more years of experience in the information technology area AND

  • MS Office experience

Preferred Qualifications:

  • Demonstrate a good understanding and ability to follow ITIL standards

  • Experience setting up monitoring and automation tools a plus (Splunk, Dynatrace)

  • Experience using ticketing and change system such as Service Now

  • Experience and knowledge of Linux, VMware, IOS, NX-OS, MS Server

  • Ability to log on to infrastructure components and perform investigation for problem identification

  • High degree of technical understanding

  • Demonstrate and in-depth knowledge of system process flows and hardware during troubleshooting

  • Ability to work with the team to provide support for a 24x7x365 environment

  • Able to handle multiple tasks, manage priorities, and remain professional at all times

  • Must have a high degree of accuracy and attention to detail with good organization skills

  • Ability to handle stressful situations while maintaining service performance

  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines

  • Excellent written and verbal skills

  • Ability to communicate to people from all levels, from end user to management (business or IT)

  • Desire to learn and grow within the IT infrastructure field

  • Technical mind set to learn advanced functions of servers and infrastructure

  • Demonstrate good troubleshooting methodology

  • Must have courteous and efficient telephone manner

  • High attention to detail

  • Power BI reporting skills

  • Ability to multitask

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Oklahoma City

Remote Working: Hybrid

Schedule: Full Time

Linkedin Recruiter Tag: LI-MG1