Zurich NA Facilities Management Specialist in New York, New York
Facilities Management Specialist
Zurich (www.zurichna.com) is currently looking for aFacilities Management Coordinatorto join our Facilities team out of our New York Office.
With limited direction the Facilities Management Coordinator will provide expert engineering advice, direction and support for CRE&FM on energy and engineering issues across entire portfolio, and manage daily activity on Energy vendor management.
Act as single point of contact/key interface for customers (local stakeholders and building occupants) for all internal and external FM and where applicable Document Logistic services.
Manage all issues arising, resolving wherever possible and escalating where necessary.
Maintain positive customer relationships by meeting regularly with customers even when no specific initiative is underway.
Work closely with and provide feedback to suppliers working on site.
Provide outstanding customer service to building occupants and stakeholders; champion enhancement of customer experience.
Monitor and address or escalate inappropriate behavior and breaches of rules / policies in buildings.
Monitor on site delivery of service by suppliers (and where applicable in house staff).
Provide regular reports to FM Manager / Zone Manager on issues and incidents.
Monitor the effectiveness of procedures, processes and systems.
Provide information on building occupancy/use of space and updates to IT systems as required. Validate the accuracy of local data.
Interface with Performance and Compliance and Real Estate on rent allocations and related allocations.
Manage all delegated budget responsibilities.
Analyze, direct, and report on all cost containment opportunities related to support services (invoicing, mail, supply/furniture ordering, space allocations, facility management, etc.).
- High School Diploma or Equivalent and 7 or more years of experience in the Facilities Management area
- Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years of experience in the Facilities Management area
- Experience in space planning, project management, and operations management
Bachelors Degree with 5 or more years of facility support experience
Excellent customer service
Strong verbal and written communication skills
Strong Microsoft Office skills
Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.
Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.
Zurich is that place where 55,000 employees across 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.
EOE Disability / Vets
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Primary Location: United States-New York-New York
Travel Yes, 25 % of the Time
Relocation Available Yes
Job Posting 04/16/18
Unposting Date Ongoing
Req ID: 180002S5