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Zurich NA Senior Claims Professional in Montréal, Quebec

Senior Claims Professional


Job Summary

Zurich Canada is currently looking for a Senior Claims Professional to join our Specialty Team in handling the Travel, Accident and Sickness related claims. You will be joining a professional and collaborative team environment. Zurich is a supporter of employee career growth and development. As a Zurich employee, you will have opportunities for professional growth by way of online and in-person training.

Imagine working for a values-driven organization that has the ambition and desire to be the best and most impactful global insurance provider in the world.  

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day, and we have the ambition to be the best global insurer in the world. 

What you will do:

Handle and investigate all complex claims that have been allocated in accordance with agreed internal service levels and best practice requirements. 

Develop and maintain technical skills to enable accurate assessment and reserving of complex claims in accordance with specific best practice guidelines and specified authority limit.

Promote compliance with best practices for all aspect of claims

Assist Underwriter with monitoring market/industry practices in claims handling, trends and update the team on a timely basis.

Build relationship with internal and external customers acting as a point of referral. 

Project a positive image of the claims Department at all times leading by example.


Advanced expertise and knowledge in Travel, A&S claims handling

Advanced ability to interpret policy wording

Excellent communication and interpersonal skills.

Ability to effectively manage all internal and external stakeholders.

Advanced knowledge of legal, regulatory & procedural requirements on A&S claims handling.

Strong customer service skills

Ability to organize work effectively and methodically. Highly adaptable to change in a fast-paced environment.

Ability to identify trends

Ability to identify opportunities to improve process.


Knowledge of French would be an asset.

Verbal and written proficiency in the English language is required in order to facilitate communication with internal and external key stakeholders located outside of Quebec.

What we bring to the table:

A comprehensive health/benefits plan with varying levels of coverage to suit your specific needs

A competitive total compensation package

A chance to work in the exciting world of insurance, with multiple career paths and the opportunity to grow – we encourage internal mobility and take pride in assisting you to reach your career goals and aspirations

We also offer you the opportunity to work with:

A people first organization, with a focus on diversity and inclusion – we encourage you to bring your real self to work

An organization that values your input, and strives to put our employees in a position to make an impact

A collaborative culture where thought diversity is valued

A global organization with a rich, long-standing history

EOE Disability / Veterans