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Zurich NA Operations Analyst in Los Angeles, California

Operations Analyst


Zurich North America is currently hiring an Operations Analyst to join the Large Casualty team! As an Operations Analyst, under direct supervision, you will conduct standardized data analysis on existing operating procedures, develop process improvements and refinements using cost/benefit analysis, and create and revise procedure bulletins; act as a subject matter expert on business systems and provide basic technical assistance to support overall strategic, business, and operational planning, performance measurement, monitoring, and reporting.

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into one of the following North American office locations: Los Angeles, CA, Denver, CO, San Francisco, CA

In this role you will be responsible for:

  • Acquires and applies foundational knowledge of the business.

  • Participates in problem resolution and identifies issues appropriate for escalation.

  • Applies judgment within established parameters.

  • Drives a high-performance culture by collecting, and maintaining data related to performance measurements.

  • Monitors daily business performance measures and notifies leadership if issues arise.

  • Develops, analyzes, and presents various assigned audit results including recommended system process improvements.

  • Conducts pre and post-production validation assignments, communicates and documents results.

Basic Qualifications:

  • Bachelor’s Degree and No prior experience required in the operations area


  • High School Diploma or Equivalent and 2 or more years of experience in the Operations area

Preferred Qualifications:

  • Microsoft Office skills

  • Strong written and verbal communication skills

  • Knowledge of business systems or similar data systems

  • Experience with database management

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $44,700-$61,500.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Los Angeles, AM - San Francisco, AM - Denver

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1 #LI-Hybrid