Zurich NA Head of Data Center Services in Los Angeles, California
Head of Data Center Services
Zurich Group Operations IT Services is looking for a Head of Data Center Services to manage IT infrastructure service delivery on a global scale in partnership with our internal customers and our external suppliers. This position can be based in our Los Angeles, CA or Schaumburg, IL Office. We need a strong leader that ensures service levels are maintained and continuously improved, and that problems with the day-to-day delivery of data center services are minimized. This role is responsible for overall Data Center Services delivery from the suppliers and for interfacing with Zurich customers.
The Head of Data Center Services is accountable for the delivery and direction of all Data Center services globally. Zurich operates DC Services from 8 strategic data centers in EU, NA, LATAM, APAC and several secondary centers. Services reflect our modernization (Cloud first) strategy by being categorized into 3 main themes:
Foundations – mainframe, mid-range, storage and other foundation services including DC facilities
Cloud CoE (Platform Services) which provides IaaS and PaaS services from our Hybrid Public/Private Cloud platform
A third function provides Technical Assurance Services (e.g. Transition Management and Problem Management support) to the Business Units across all aspects of DC (and other) Services
Responsible as the Service Owner for the Run state of Data Center Services in all respects, including ensuring the Services fully meet business needs and develop in an appropriate manner to anticipate future needs)Accountable on a day-to-day basis for one of Zurich’s largest managed services contracts and a key factor in the overall relationship with the supplier
Expected to strongly influence and implement the 2020 strategy for Data Center Services Leading change agent in the adoption of modern Data Center Services & Dev Sec Ops whilst maintaining effective coexistence with legacy platforms..
Continuous improvement of an effective service management regime operating with emphasis on: Service operations, Service transition, Service integration and optimization, Continuous improvement, Demand management and Supplier Accountable for Disaster Recovery plans and tests for Data Center Services as part of the overall IT Service Continuity framework
Expected to drive service restoration of major incidents and engage with Major Incident process, including at VIP level.
Accountable for the in-scope services budget performance through direct control and influence of demand billed directly to the Business Units.
10 years expertise in the field of IT Services Management and related customer relationship management for large scale Data Center Services across modern and legacy platforms
Data Center Service delivery experience within a large outsourced environment spanning multiple geographies and business units. This experience may have been gained on the client side or with a large service provider/service integrator
Sound knowledge of IT infrastructure technologies, especially Data Center Services related
5 years of management experience
Strong experience working in an environment based on best practice frameworks such as ITIL
Experience handling complex situations and escalations
Excellent analytical skills with experience and use of root cause analysis tools and techniques
Project management experience to allow effective engagement with Change programs
Excellent verbal, written and group presentation skills, second language skills an advantage, particularly German
Proven relationship skills and the ability to work with a diverse set of stakeholders
Ability to work under pressure
Strong technical and multi-discipline expertise
Insurance Industry experience
Experience managing large teams within a large global organization
Preparation and management of the annual budget
Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment
Team building and conflict resolution skills
Strong ability to resolve complex problems and issues
Master’s Degree considered a plus
Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.
Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.
Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Primary Location: United States-California-Los Angeles
Other Locations: United States-Illinois-Schaumburg
Travel Yes, 25 % of the Time
Relocation Available No
Job Posting 02/07/19
Unposting Date Ongoing
Req ID: 190000NL
It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.