Zurich NA Crop Claims Care Center Senior Rep in Lansing, Michigan
Crop Claims Care Center Senior Rep
RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.
We are seeking a Crop Claims Care Center Senior Representative.
As part of our team, you will leverage strong customer contact skills while providing support to our farming customers at a time of agricultural crop losses. This is an excellent opportunity to deepen your knowledge and understanding of this industry while handling the front end of the crop claims cycle.
You will have a virtual work arrangement and be provided with equipment for a home office. This position will have accountability for covering business needs for the Eastern States.
Primary Accountabilities include:
Triaging first notice of loss claims that have been transmitted through the RCIS claims system
Develop and maintain a strong working knowledge of regulatory and RCIS policies and claims best practices and procedures
Contact insureds (farmers), primarily by phone, to gather and document crop loss information and route claims cases accordingly
Understand and discuss detailed crop procedures as related to specific crop situations
Maintain effective communications with field adjusters, claims management and agencies as required
Accurately document required information in RCIS tracking systems when contacting insureds
- High School Diploma or Equivalent and 2 or more years of experience in a customer service area
- Zurich approved Apprenticeship program including an Associate Degree and no prior experience required in a customer service area
- Crop Adjuster Proficiency Program Certification (CAPP) must be obtained with 180 days of hire date
6 or more months of agriculture or crop experience
Ability to complete Crop Adjuster Proficiency Program Certification (CAPP) must be obtained within 180 days of hire date
Successful completion of basic insurance course work
18 or more months contact center experience
Insurance industry knowledge
Advanced Microsoft Office skills
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
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Location(s): AM - Remote Work (US)
Remote Working: Yes
Schedule: Full Time
Linkedin Recruiter Tag: LI-MM1