Zurich NA Manager Underwriting Support-Operations Lead in Jersey City, New Jersey
Manager Underwriting Support-Operations Lead
Zurich is seeking a Manager Underwriting Support-Operations Lead to join the Underwriting Services & Support team. The Jersey City office is preferred, may consider other Zurich office locations.
In this role, under broad management direction, you will provide leadership in managing all underwriting operation activities in support of Specialty Products. Manages all operational activities or aspects associated with a high volume production environment.
Manager of varied functional teams (UAs, Rate Techs) align to a SBU at a national level.
Single point of contact for business partner transaction and process interface.
Responsible for identifying and executing on workflow and production improvement opportunities.
Directly responsible for attainment of service goals, including the achievement of production timeliness and quality standards for all supported areas.
Manages to the established performance metrics, prepares and manages within operational budgets, responds to changing requirements.
Ensures compliance to all enterprise standards. Is responsible for managing others, including staffing, recruiting, performance management, coaching/counseling, staff development, leadership.
Develops and maintains strong, positive Business Unit relationships.
Troubleshoots problem areas; resolves problems.
Ensures that operation performs at expected standards.
Client Internally Focused - The job’s core deliverables rely on delivering service to internal clients, usually at the line manager or employee level. May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.
- Bachelors Degree and 7 or more years of experience in the Underwriting area
- High School Diploma or Equivalent and 9 or more years of experience in the Underwriting area
People management experience
Operations management experience
Commercial insurance experience
Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Primary Location: United States-New Jersey-Jersey City
Travel Yes, 25 % of the Time
Relocation Available No
Job Posting 02/08/19
Unposting Date Ongoing
Req ID: 190000BI
It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.