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Zurich NA Operations/Processing - Supervisor (Construction Property) in Dallas, Texas

Operations/Processing - Supervisor (Construction Property)


Zurich is currently looking for an Operations Processing Supervisor to support our Construction Property Underwriting team in the South from our office in Atlanta. (We will also consider candidates to be based at our office in Dallas).In this role, you willlead, motivate and develop operations support staff, supporting one or more business units in a processing location and delivering excellent customer service.

OurOperations Processing Supervisor is responsible for:

  • Promote effective operations through standardization, improvement, simplification, discontinuance or other methods.

  • Implement new systems and procedures in various departments and instruct employees regarding them.

  • Make and implement recommendations on improving workflow/processes of a functional area or accountability.

  • Ensure the volume of work produced meets or exceeds service standards and quality expectations.

  • Ensure the volume of work produced by the unit meets or exceeds the products/services and quality standards.

  • Develop and implement process improvements to the functional areas of accountability.

  • Check and report, as required, upon actual against scheduled production and production quality.

  • Conduct unit training needs analysis, coordinate training with regional processing center manager and field operations training unit.

  • Make staffing decisions concerning hiring, training/development, and evaluation of staff performance.

  • Administer performance evaluations and coach/counsel others to impact performance.

  • Interface directly with Underwriting Business Units and all involved Strategic Business Units.

Basic Qualifications:

  • Bachelors Degree and 5 or more years of experience in the Operations or Underwriting area


  • High School Diploma or Equivalent and 7 or more years of experience in the Operations or Underwriting area

Preferred Qualifications:

  • People management experience

  • Familiarity with production/metrics performance environment

  • Experience preparing and managing operational budgets

  • Insurance certifications or insurance coursework

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Texas-Dallas

Other Locations: United States-Georgia-Atlanta

Schedule Full-time

Travel Yes, 10 % of the Time

Relocation Available No

Job Posting 01/09/20

Unposting Date Ongoing

Req ID: 190008HJ

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.