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Zurich NA General Liability Claims Team Manager in Dallas, Texas

General Liability Claims Team Manager


We are currently seeking an experienced general liability claims professional interested in leading and managing technical adjusters. This will be a great opportunity to join a management team of highly regarded, experienced experts in the commercial insurance industry.

In this role, you will provide leadership, performance management, professional development and coaching, and technical direction to a team of approximately 8-10 technical professionals that handle less to moderately complex general liability (GL) claims. This includes conducting claim quality file audits, participating in claim reviews, approving claim payment/authority, creating and running team productivity reports, business problem solving, and ensuring compliance and best practices of the team.

You will be regarded as a technical claims subject matter expert and instrumental in providing and ensuring customer service excellence through the development of partnerships with key internal and external contacts including legal counsel, customers, insureds, underwriters and brokers.

You will be a change agent and may also have opportunity to participate in projects and initiatives that drive the GL Claims business strategy in alignment with the overall Claims organization, and gain visibility with the Claims senior leadership team.

We prefer that this position be aligned with the Atlanta office, but will also consider Schaumburg, Dallas, Rancho Cordova, Overland Park or Parsippany office locations.

Occasional domestic business travel may be needed.

Basic Qualifications:

  • Juris Doctor and 5 or more years of experience in the Claims area that includes experience in general liability commercial line of businessOR

  • Bachelor’s Degree and 6 or more years of experience in the Claims area that includes experience in general liability commercial line of businessOR

  • High School Diploma or Equivalent and 8 or more years of experience in the Claims area that includes experience in general liability commercial line of businessAND

  • Customer service experience

  • Experience with Microsoft Office

  • Experience collaborating across work groups

  • Knowledge of insurance legal statutes and procedures

  • Knowledge of the insurance industry, claims and the insurance legal and regulatory environment

Preferred Qualifications:

  • 2 or more years of people management experience

  • Experience with change management initiatives

  • Negotiation experience

  • Excellent communication skills

  • Analytical skills

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Georgia-Atlanta

Other Locations: United States-Illinois-Schaumburg, United States-Texas-Dallas, United States-California-Rancho Cordova, United States-New Jersey-Parsippany, United States-Kansas-Overland Park

Schedule Full-time

Travel No

Relocation Available No

Job Posting 09/18/20

Unposting Date Ongoing

Req ID: 200004Y8

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.