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Zurich NA ServiceNow SecOps Technical Lead in Columbus, Ohio

ServiceNow SecOps Technical Lead


We are seeking a ServiceNow Technical Lead to join our Service Now Center of Excellence and Innovation based in Oklahoma City in support of the expansion of the global Service Now Platform for Zurich & Farmers Insurance.

As a ServiceNow Technical Lead, you will be accountable for the overall delivery and support for the assigned Zurich ServiceNow Security Operations Portfolio. This role is responsible for successfully leading a technical Scrum team to deliver business outcomes in priority order, on time and in good quality in support of the overall Product Owner.

This role will involve product governance, new feature & roadmap planning, support project planning, product backlog management, quality assurance, reporting, supporting development of the user stories, project delivery, capacity & resourcing planning, overseeing Incident & Problem Management relative to the ServiceNow Security Operations Portfolio and creating reusable knowledge articles for Administrators.

Key accountabilities and responsibilities will include:

  • Building a trusted partnership with the business Product Owners for Cyber Risk Management and Security Operations and understand the Security Operations Portfolio’s business needs and priorities to effectively provide technical consulting relevant to those needs

  • Overseeing product backlog delivery (enhancements & projects) within the Security Operations Portfolio

  • Acting as the Scrum Lead for the enhancement backlog

  • Liaises with Platform and Solution Architects for architectural guidance

  • Liaises with Business Analyst for requirements collection and assists with effort estimates, where appropriate

  • Liaises with Testing activities for quality assurance

  • Oversees resource demand & capacity of the scrum team (incl. 3rd parties)

  • Keeps up-to-date with the ServiceNow roadmap for their respective modules

  • Leads and provides mentoring and guidance for Developers in the scrum team

  • Supports Developers with user stories. Takes ownership of complex business requirements and works them to completion guiding developers.

  • Supports Administrators in case of expert help required to solve production issues with the Portfolio

  • Proactive stakeholder management

Basic Qualifications:

  • Bachelors Degree in Business Administration or Information Technology or Marketing in the areaAND

  • 7 or more years of software product management or product development experience

  • 5 or more years of experience in software development defining desktop and web-based applications

  • Experience with Microsoft Office, Microsoft Project and Visio


  • High School Diploma or equivalent and 9 years of experience in software product management or product development areaOR

  • Zurich Certified Insurance Apprentice, including Associate Degree and 7 or more years' experience in the product management or product development area

Preferred Qualifications:

  • 5+ years development experience in ServiceNow

  • Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases, core modules, and ServiceNow best practices

  • Demonstrate experience and proficiency with implementation, configuration, and design of the ServiceNow Security Operations suite of products, with a particular emphasis on IRM and VR modules

  • Demonstrate a strong understanding in the following ServiceNow technologies/modules:


  • Incident, Problem, Major Incident Management and Change Management

  • Discovery & Asset Management

  • Service Portal

  • Integration Hub and APIs

  • Project/Portfolio Suite

  • Demonstrate experience interacting with IT Leadership at all levels

  • Demonstrate functional understanding of Integrated Risk Management and Vulnerability Management.

  • Demonstrate experience with Agile delivery methodology

  • Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in great detail, clearly, to other technical and non-technical people

  • Experience with Apache Jelly or similar technologies (i.e. JSP)

  • Experience with PowerShell

  • Knowledge of Web Application Servers, Load Balancers, Databases, Server Virtualization.

  • ITIL Foundation Certified

  • Minimum 5 years of experience in Client Facing Communications (Oral, Written)

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Oklahoma City, AM - Remote Work (US)

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-MG1