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Zurich NA RCIS Relationship Manager in Columbus, Ohio

RCIS Relationship Manager


Zurich is looking for a highly skilled Relationship Manager for our RCIS Sales and Distribution team. In this role, you would manage the relationships of multiple strategic crop insurance agencies across a large region that are of critical importance and are very complex regarding geographic reach, customer segments or products, or by the number of stakeholders involved and require a very high frequency of interaction. Responsible for developing the portfolio to reach defined business goals and agent satisfaction. Our ideal candidate would be located inMichigan, Kentucky, Tennessee, Ohio, Indiana,Mississippi, Southern IL.

Job Responsibilities:

  • Manage the overall business relationship with key Agency(s) in order to drive customer satisfaction.

  • Drive retention and business development by identifying strategic opportunities or issues and taking the necessary actions.

  • Oversee end to end processes to ensure an exceptional customer experience.

  • Work closely with field sales and service staff to gather feedback on challenges and opportunities with individual agencies, identify systemic issues and opportunities, initiate action plans to drive retention and business development.

  • Work cross-functionally to contribute to the development of business processes and lead the implementation of sales and distribution systems, process and service improvements.

  • Collaborate with key leaders in business operations, claims, IT, field sales & service, and other departments as required to enable execution of agreed plans.

  • Channel ideas, opportunities, and complaints to appropriate department leader and follow-up on any resulting actions.

  • Maintain close relationships with key Agency stakeholders including effective communication of Zurich Crop messages.

  • Develop effective annual plans to grow the business and to ensure all relevant parts of Zurich Crop and the Agency(s) have a good knowledge of each other’s organization, business plans and processes.

  • Maintain a system wide relationship map with each key contact within the Agency.

  • Actively promote Zurich Crop products & services to key Agency management, and represent the Agency internally at Zurich Crop.

  • Identify ways in which Zurich Crop and the Agency may work smarter together for mutual benefit.

  • Build and maintain close relationships with key leaders in agency to manage and (where applicable) negotiate terms of business.

  • Support and / or execute specific initiatives such as sales campaigns, feedback to improve service delivery etc.

  • Monitor performance of assigned Agents against expectations, identifies performance gaps, define actions or make recommendations to Crop leadership.

Basic Qualifications:

  • Bachelors Degree and 7 or more years of experience in the Sales areaOR

  • High School Diploma or Equivalent and 9 or more years of experience in the Sales areaOR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 7 or more years of experience in the Sales areaAND

  • Leadership experience of multidisciplinary teams internally and externally

Preferred Qualifications:

  • Strong commercial insurance industry experience

  • Strong leadership ability

  • Strong knowledge of customer, distribution and relationship strategies and roles

  • Good knowledge of the market-participants, practices and products

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Kentucky Virtual Office, AM - Ohio Virtual Office, AM - Indiana Virtual Office, AM - Michigan Virtual Office, AM - Tennessee Virtual Office, AM - Mississippi Virtual Office

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-KJ1 #LI-DIRECTOR #LI-REMOTE