Zurich NA Customer Service Representative (inbound call center) in Colorado Springs, Colorado

Customer Service Representative (inbound call center)


Customer Service Representative – Customer Care Center

Zurich is currently looking for full-time Customer Care Professionals who will be responsible for effectively processing first notice of loss claims for all lines of business through telephone.

After completing a formal training class, you will be part of a dynamic team answering calls, investigating and resolving customer inquiries, providing accurate information and making decisions with the customer as the focus.


This opportunity will begin with a 5 week training class.

Training hours - 8am- 5pm for the first two weeks

After Training- We ask that you are flexible to work as early as 6am and as late as 6pm and must be able to show regular predictable attendance.


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  • Due to the importance of the training we are asking all new hires not to take anytime off during the first 6 weeks of training\

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This is an excellent opportunity that offers full benefits including:

  • Medical and Dental

  • Group Life Insurance

  • Annual Bonus Opportunity & Merit increase

  • Paid Time Off/Vacation

  • 401K Match up to 6%

  • Pension Plan

  • Casual Dress

  • No Weekend hours

  • Career mobility

  • Flexible Work Arrangements

This opportunity will start all new hires at a non- negotiable $14 an hour rate.

Basic Qualifications:

  • High School Diploma or Equivalent and No prior experience required in the Clerical Support areaOR

  • Zurich approved Apprenticeship program including an Associate Degree and No prior experience required in the Clerical Support areaAND

  • 6 months or more of customer service experience

  • Data entry experience

Preferred Qualifications:

  • 6 months call center experience

  • Bilingual- preferably Spanish

  • Strong data entry skills and the ability to type 32 WPM or more.

  • Insurance knowledge preferred.

  • Demonstrated proficiency in Windows based operating systems and Microsoft office.

  • Strong comprehension skills, professional demeanor, solid oral & written communication skills.

  • Demonstrated strong attention to detail and solid problem solving skills


Our Recruiting Process

We are looking to hire a total of 1 Classes to include a total of 18 Care Center Professionals by 01/ 28, 2018. If you would like to be considered for the role please ensure you are able to commit to the following time line:


  • Start Date: January 28,2018

  • Assessment & Interview Dates:

  • 01/06 & 01/07

  • 01/20 & 01/21

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Colorado-Colorado Springs

Travel No

Relocation Available No

Job Posting 11/08/18

Unposting Date Ongoing

Req ID: 1800098C

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.