Zurich NA Care Center Director in Colorado Springs, Colorado

Care Center Director


We are currently looking for a Care Center Director for our awardwinning Claims Call Center in Colorado Springs Colorado.

The Care Center is responsible for the intake of all of ZurichNorth America’s first notice of loss. The Director will direct all aspects of management of the Care Centerwhich handles over 130,000 inquiry calls a year. This is a Customer facing position that will manageteam managers and trainers and have significant interaction with claims customers. They will be asked to take a strategicapproach in looking for ways to innovate and improve the Care Center. TheDirector will manage the quality of the Customer Care Professionals and helpthem to further develop via directed trainings of all current and new staff,address performance issues and plans, and be responsible for all facilitiesoperations.

Basic Qualifications:

  • Bachelors Degree and 8 or more years of experience in the Call CenterareaOR

  • High School Diploma or Equivalent and 10 or more years of experience in theCall Center area

Preferred Qualifications:

  • Insurance/Claims experience

  • Excellent communication skills

  • People management skills

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Colorado-Colorado Springs

Schedule Full-time

Travel Yes, 10 % of the Time

Relocation Available Yes

Job Posting 10/09/18

Unposting Date Ongoing

Req ID: 1800082R

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.