Zurich NA Underwriting Account Service Associate in Boston, Massachusetts
Underwriting Account Service Associate
Zurich is currently hiring a Surety Underwriting Account Service Associate to join the Surety Underwriting team! As an Underwriting Account Service Associate you will support the Underwriting team and work closely with experienced Underwriters in the review and analysis of surety contract and commercial risks. Exceptional organizational and multi-tasking abilities are required in this position. Ideally this position will be located in the Atlanta, Boston, Dallas and Owings Mills. We may consider other Zurich office locations.
Surety Underwriting Account Service Associates are charged with a variety of tasks including:
Works under close Underwriter and Manager supervision to handle end-to-end bond administration, responding to basic agent/broker servicing requests to help ensure delivery of excellent service. Accountable for entry level bond servicing for basic to moderately complex business.
Demonstrates basic knowledge of relevant systems, processes, procedures of business segment(s) supported.
Demonstrates basic understanding of broker/agent needs and ensures they are met within span of influence; Responds to inquiries, escalating issues and communicating with appropriate team members to obtain information as needed; Ensures timely and accurate invoicing, acting as the primary UW Team contact for billing questions and disputes
Performs end to end bond administration on basic to moderately complex business including but not limited to:
New Bond Rate/Quote requests
New bond entry
All other service requests including billing inquiries
Observes basic file documentation procedures including maintaining quality bond notes and ensuring complete file documentation
Prepares basic forms as requested by UW (e.g. Good Guy Letters, Annual Modena notices, etc.); Understands and communicates availability of external facing self-service capabilities (ZSE)
• Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
• Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
• High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
• Knowledge of data collection and analysis
• Microsoft Office experience
• Insurance industry knowledge
• Knowledge of processing, rating and policy management systems used in the insurance industry
• Strong verbal and written communication skills
• Customer service experience
• Detail oriented
• Multi-tasking skills
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Addison, AM - Atlanta, AM - Boston, AM - Chicago, AM - Owings Mills, AM - Schaumburg
Remote Working: false
Schedule: Full Time