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Zurich NA Program Director - ServiceNow in Boston, Massachusetts

Program Director - ServiceNow


Zurich’s ServiceNow team is recruiting a Program Director, to work closely with multiple stakeholders within Zurich Group and operating across the organization, to lead and manage the end to end delivery of multiple projects/programs within the ServiceNow roadmap with complex and multi workstream delivery plans, and to deliver world class ServiceNow based solutions supported by a team of solution architects, business analysts, and developers.

Key aspects of the role include:

  • Define, manage, and deliver complex technology projects/programs based on ServiceNow’s platform and products suite including ITSM, ITOM, IRM, VR etc.

  • Manage the simultaneous delivery of a portfolio of projects and/or multi workstream programs from inception to closure

  • Confirm project/program scope along with accompanying resource and financial models

  • Manage project/program deliveries to time, budget, and quality, directly and/or indirectly through oversight of team members and their workload

  • Manage and oversee program/project risks, issues, dependencies, and assumptions

  • Provide status reports on programs/projects and ensure all relevant governance processes are set up and maintained

  • Ensure the program/project delivery team complies with Zurich standards and frameworks

  • Contribute to the development and implementation of portfolio delivery roadmaps

  • Build constructive and last working relationships with stakeholders, team members, vendors and network of ServiceNow experts

  • Operate as a trusted advisor to program/project stakeholders and Business Technology Solutions and Group Technology and Operations leadership teams

Basic Qualifications;

  • Bachelors Degree and 7 or more years of experience in the Communications or Strategic Management or Project Management area, OR

  • High School Diploma or Equivalent and 9 or more years of experience in the Communications or Strategic Management or Project Management area, OR

  • Zurich Certified Insurance Apprentice including Associate Degree with 7 or more years of experience in the Communications or Strategic Management or Project Management area, AND

  • Experience in strategic and operational consulting or business systems

Preferred Qualifications:

  • Program/project management experience implementing technology enabled service management transformations (ServiceNow would be preferred but any complimentary technology also considered)

  • Demonstrable experience working with Agile/Scrum methodologies with an industry recognised project management qualification e.g. Prince 2, APM Practitioner or Certified Scrum Master

  • ITIL Foundation Certification (V3 or V4 preferred)

  • Demonstrable experience of managing multiple teams (onshore and offshore) of considerable size and breadth including managing external vendors as key stakeholders in overall project delivery

  • The ability to build deep and lasting relationships with key stakeholders and team members to enhance the reputation of ServiceNow team

  • Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives

  • Ability to communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach

The salary range for this role is $110,000 - $137,000. This is the range Zurich NA in good faith believes is the range of possible compensation for this role at the time of the posting. Zurich NA may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time