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Zurich NA International Program Manager in Boston, Massachusetts

International Program Manager


Zurich is currently looking for an International Program Manager for our Fronting & Captives Solutions team. Our preferred locations for this role are Chicago or New York, but are open to other U.S. Zurich offices.

As a member of Zurich's Fronting & Captives Solution Team you will enjoy the opportunity to develop optimum international programs for Zurich (IPZ) solutions through negotiating deliverables, ensuring the successful coordination of key Zurich, broker and customer stakeholders thereby enabling the full implementation of the IPZ solution for each assigned customer.

Our International Program Manager is responsible for:

  • Design and manage an operational action plan, confirm expectations, timelines and delivery dates.

  • Work with account team to design and articulate program structure and service deliverables with the customer, broker and nominated IPZ service team handler. Work cross class with Underwriters and Relationship Leaders.

  • Establish and coordinate an account team to understand, service and deal with all requirements and collaborate with IPZ specialist resources through working with the IPZ team managers.

  • Assist the Underwriter with the coordination of terms and production of the pricing overviews

  • Oversee the production of all fronting proposals.

  • Prepare and deliver IPZ proposition presentations to broker/customers.

  • Ensure all contractual agreements are in place, including policies, RI agreements, collateral and protocols; ensure compliance of program with Contract Certainty and MIA.

  • Ongoing account management including the handling and resolution of day-to-day issues, performance monitoring, and participating in service review meetings.

  • Be proactive in escalating potential issues to the relevant stakeholders where this will impact the customer.

  • Lead/participate in problem solving activities for continuous improvements of the service deliverables.

  • Interfaces with internal departments such as Actuarial team, Credit Risk, Claims, Technical Underwriting, and Underwriting Support to manage problem resolution related to captive programs.

Basic Qualifications:

  • Bachelors Degree and 6 or more years of experience in the Account Management areaOR

  • High School Diploma or Equivalent and 8 or more years of experience in the Account Management area AND

  • Knowledge of international insurance regulatory requirements

  • Travel 20%

Preferred Qualifications:

  • Advanced knowledge of fronting & reinsurance program structures

  • IPZ certification

  • Provide premier customer service and account management on premier accounts

  • Yellow belt certification

  • Knowledge of insurance industry products and services; international business knowledge

  • Strong team orientation including the ability to regularly work with remote team members

  • Strong verbal, written and listening skills

  • Strong analytical skills


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - New York, AM - Boston, AM - Chicago, AM - Los Angeles, AM - Massachusetts Virt. Office, AM - San Francisco

Remote working: No

Schedule: Full Time