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Zurich NA Solution Senior Lead - Business Transformation in Boise, Idaho

Solution Senior Lead - Business Transformation


Business Transformation is seeking a Solutions Senior Lead to join the Business Improvement team supporting a wide range of enterprise efforts in alignment with organizational strategic plans. Preference is to finda well-qualified individual to work, in a hybrid role, from the North America Headquarters in Schaumburg, IL, but consideration will be given to applicants out of any Zurich office location (as well as remote employees).

This is the highest-level senior consultant leading projects that support global and regional strategic and operational priorities. Leads the largest and most complex projects, which are often cross-functional and highly visible. Project responsibilities include creating and executing on the solution delivery project plan, designing, and implementing business solutions. Takes a proactive, holistic approach to business practices and processes; provides methodologies, tools, and measurements to sponsors. Ensures appropriate change management practices are effectively utilized throughout the lifecycle to improve execution and delivery of results. Partners across the business to identify, develop, and implement change management strategies; acts as a leader, influencer, and change agent in the implementation of initiatives that support the strategic priorities and transformational projects.

The Solutions Senior Lead – Business Improvement responsibilities include:

  • Acts as a resource on cross-functional initiatives and projects to provide the common change management and implementation view where appropriate

  • Demonstrates ability to create 'win/win' solutions through leadership, influence, facilitation, and teamwork

  • Partners across the business on the identification of business improvement opportunities, and acts as a catalyst to accelerate and drive the execution of solutions

  • Participates in the development, implementation, and institutionalization of best practices around execution and change management

  • Provides methodologies and tools to support sponsors & teams to drive initiatives to intended results, institutionalize the process, and develop a culture that embraces change

  • Ensures specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes, and identify further opportunities for improvement

  • Interacts with SMEs and key management across the organization, both regionally and globally.

  • Leverages skills and resources from various functional disciplines (e.g., Human Resources, Underwriting, Information Technology, Claims)

  • May initially administer one or more business applications, including leading User or Prioritization Councils, annual planning of enhancements and releases, prioritization of enhancements, testing, communication, and implementation

Required Qualifications:

  • Bachelors Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaOR

  • School Diploma or Equivalent and 9 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaOR

  • Zurich Certified Insurance Apprentice, including an Associate Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting areaAND

  • Experience in Organizational Effectiveness or Change Management

  • Experience in the application of existing and/or change management methodologies and tools

  • Project management experience


  • Experience leading large, complex projects from idea to post implementation

  • Experience in establishing new capabilities within a company

  • Experience coaching and developing others

  • Ability to develop collaborative relationships

  • Ability to communicate with all levels of the organization from entry level to senior leaders

  • Property and casualty insurance experience

  • Ability to manage multiple priorities

  • Strong change management, project management, process management, and communication and training plan development experience

  • Experience developing change management plans, executing the plans, and measuring results

  • Flexible and adaptable; able to work in ambiguous situations

  • Strong analytical thinking and problem-solving skills

  • Experience with underwriting technology landscape and tools

  • Influence and negotiating skills

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg, AM - Remote Work (US), AM - Chicago, AM - Illinois Virtual Office

Remote Working: Yes

Schedule: Full Time

Linkedin Recruiter Tag: #LI-AW1