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Zurich NA Cloud Platform Operations Engineer in Baton Rouge, Louisiana

Cloud Platform Operations Engineer


Zurich Services LLC is currently looking for a Cloud Platform Operations Engineer and this person can be remote.

The role of Cloud Platform Operations Engineer is part of the Cloud Operations team in our Cloud Centre of Excellence. The Cloud Centre of Excellence is a cross-functional team responsible for developing and managing the cloud strategy, governance, and best practices that the rest of the organization can leverage to transform the business using the cloud.

In this role, you join a team of highly skilled Platform Automation Engineers responsible for the end-to-end ownership and delivery of public cloud services. The Cloud Platform Operations Engineer will be responsible for enabling and maximizing our ability to exploit cloud for business benefits, while ensuring customer satisfaction, cost effectiveness, operational integrity and adherence to relevant industry best practices. You will be provided with guidance and training to facilitate your development within this role.


  • Provide support and expertise to troubleshoot issues on the Cloud Platform or hosted Workloads, escalating to other specialised teams as required. 

  • Contribute to incident root cause analysis, with enough knowledgeable to lead discussions and drive tangible improvements 

  • Work with peers inside and outside the team to promote and expand automation of operational tasks through consultancy and hands-on expertise, identifying the best fit and highlighting benefits 

  • Provide out of hours on-call support for production and development environments   

  • Be the subject matter expert on infrastructure elements in the cloud. For example: 

  • Compute 

  • Storage 

  • Networking 

  • Database 

  • Supporting Services such as DNS, DHCP, PKI etc. 

  • Design, build and implement tools to aid observability, identification and resolution of incidents that occur on the cloud platform with a strong emphasis on reducing MTTR 

  • Provide backup and recovery support and guidance for cloud resources.  This includes executing disaster recovery procedures to support disaster recovery testing 

  • Be a point of contact for key ITIL processes that impact the Cloud Platform and hosted Workloads, providing and advice and guidance on how to implement the various requirements in a cloud-first way 

  • Participate in security incident response and investigation as needed 

Basic Qualifications:

  • Bachelor’s degree and 5 years of experience in the information technology area OR

  • Zurich Cybersecurity Technician Apprentice, including Associate Degree and 6 or more years of experience in the information technology area OR

  • High School Diploma or Equivalent and 7 or more years of experience in the information technology area AND

  • MS Office experience

  • Knowledge of information technology operations

Preferred Qualifications:

  • Experience of managing public/private cloud technologies in a large-scale enterprise environment.

  • Relevant degree or diploma program of study.

  • Expert level knowledge of Azure or AWS with associated certifications.

  • Proficient in the automation of repeatable tasks using appropriate scripting.

  • Experience in automated testing supporting operational readiness checks.

  • Proficient in the use of configuration management tools e.g. Cloud formation, Ansible, Terraform, Powershell

  • Experience writing code in at least one of the following languages: Java, .NET, Node.js, PHP, Python, Ruby

  • Experience of working with the latest automation tools in a DevOps and Agile environment.

  • Familiarity with version control platforms e.g. Git, Perforce, SVN, TFVC

  • Troubleshooting experience in virtual/ cloud infrastructures

  • Proven experience of working within supplier-led service delivery models

  • Proven ability to succeed in collaborative work environments using Agile/Scrum methodologies.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time