Zurich NA Jobs


Job Information

Zurich NA Business Practices & Project Consultant III in Atlanta, Georgia

Business Practices & Project Consultant III


Zurich is looking for a Business Practices and Project Consultant III to work out of Any North American Zurich Claims office.

This is a senior-level consultant role that will lead workstreams of large projects/programs by working directly with business partners. This individual will drive and support the development of high-quality recommendations to support overall achievement of key strategic priorities; additionally, this consultant will take a proactive and holistic approach to business practices and processes, which may include identifying opportunities for improvement, developing solutions, managing initiatives, implementing change management strategies, and aligning appropriate Subject Matter Experts (SMEs) and resources needed from across the business.

Key Accountabilities

  • Delivers solution for projects of varying size and complexity

  • Establishes project direction, defines key results, develops plans, establishes goals, and identifies critical success factors

  • Lead key portions of the engagement (module/work streams) independently in order to support overall successful project outcomes

  • Builds and owns relationships with management and business partners as appropriate throughout the project

  • Eliminate roadblocks, resolve issues, and aligns people and the organization in the overall effort; communicate to key stakeholders regarding project updates and issues and manages escalation appropriately

  • Develop pragmatic and actionable recommendations by leading/supporting issue identification, data gathering, analytics, problem structuring, and solving (quantitative and qualitative)

  • Leads and executes the solution design (including metrics and measures) and implementation, including associated change management activities

  • Reviews resulting analysis (financial, operational, process) and validates hypothesis

  • Finalizes and socializes recommendations for improvements with supporting detail based upon analysis

Additional Job Functions

  • Utilize detailed understanding of insurance, processes, and business systems to drive the research and analysis of the defined problem, design the recommended solution, and implement the solution, addressing change management.

  • Build relationships with line managers across a portfolio to deliver business change projects in assigned areas of the business

  • Advise line managers to support change through understanding and insight in order to have an impact on business unit performance

  • Ad hoc project support, as needed

Performance Management Accountabilities:

  • Model behaviors that demonstrate commitment to corporate values

  • Provide input into performance management discussions of project team members

  • Coach and provide technical advice and counsel within and outside operating unit

  • Provide guidance and support for team members

  • Take action to manage own personal development and encourage other to do the same

Job Qualifications:


• Bachelor's Degree and 6 or more years of experience in the Project Management area


• High School Diploma or Equivalent and 8 or more years of experience in the Project Management area


• Knowledge in organizational design and development

• Experience leading organizational change


• Relevant insurance industry designations and certifications


• Knowledge of existing and emerging technologies and how those technologies can be used to improve insurance business processes and transaction processing

• Project Management Professional Certification from the Project Management Institute

• In-depth knowledge of the tools, concepts, methodologies and techniques of business process reengineering, change management, performance metrics and measures, customer assessment, cost/benefit analysis, benchmarking, process mapping/simulation, data collection, problem identification and interpretation

• Broad-based knowledge of insurance industry including knowledge of insurance business processes and processing

• Advance Microsoft Office skills

• Ability to develop collaborative relationships

• Strong Analysis and problem solving skills

• Strong verbal and written communication skills

  • Technical claims experience


Collaborate Together

Develop & Grow

Puts Customers First

Fuel Innovation

Motivational fit

Provide Clear Direction

Make it Happen

Building Trust



As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg, AM - Atlanta, AM - New York, AM - Dallas, AM - Overland Park, AM - Parsippany, AM - Rancho Cordova, AM - Addison, AM - Houston, AM - Owings Mills, AM - Maitland, AM - Woodland Hills, AM - Irvine

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-JS1