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Zurich NA AVP and Commercial Property Claims Team Manager in Atlanta, Georgia

AVP and Commercial Property Claims Team Manager


We are currently seeking an experienced commercial property claim professional to join our property leadership team. In this role, you will lead a decentralized, remote team of approximately 5-7 direct reports covering territories in the eastern, mid-Atlantic and midwest regions of the United States.

This team is accountable for providing high customer service excellence, industry best practices, and technical claims subject matter expertise. Claims caseload management consists of commercial property large losses of high complexity and exposures that include business interruption and litigation or Attorney representation.

You will be accountable for the overall performance of this team including personal and professional development, performance management, coaching and mentoring, quality assurance and review of work product. You will also rely on your strong business acumen to track productivity, perform trend analysis and provide reports and presentations.

You will maintain Zurich North America’s high standards of claims service excellence and best practices, and effectively develop partnerships with key customers, brokers and other internal and external stakeholders that are critical to the success of the claims lifecycle.

You will work out of a home-based office. To optimize the needs of the business and our customers, we prefer you to be located in the Midwest or East/Northeast or Southeast regions.

You should be willing and able to travel approximately 25-50%, primarily throughout the eastern half as well as other parts of the U.S. as needed to support the team.

Basic Qualifications:

  • Bachelor’s Degree and 9 or more years of experience in the Claims area including technical claims handling for large loss commercial property coverages and lossesOR

  • Juris Doctor and 8 or more years of experience in the Claims area including technical claims handling for large loss commercial property coverages and lossesOR

  • High School Diploma or Equivalent and 11 or more years of experience in the Claims area including technical claims handling for large loss commercial property coverages and lossesAND

  • 3 or more years of people management experience

  • Customer service experience

  • Experience with Microsoft Office

  • Knowledge of insurance legal statutes and procedures

Preferred Qualifications:

  • Master’s/M.B.A.

  • 7 or more years of claims experience in the commercial property line of business

  • Litigated claims file handling experience that includes arbitration, mediation, trial experience in large property losses and exposures

  • Advanced, in-depth knowledge of the insurance industry, claims and the insurance legal and regulatory environment

  • Negotiation experience

  • Experience collaborating across work groups

  • Excellent communication skills

  • Problem solving skills

  • Analytical Skills

  • Insurance designations such as SCLA, CPCU, AIC

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Other Locations: United States-Pennsylvania-Pittsburgh, United States-South Carolina, United States-Texas-Dallas, United States-Georgia-Atlanta, United States-North Carolina, United States-Pennsylvania-Philadelphia

Schedule Full-time

Travel Yes, 25 % of the Time

Relocation Available No

Job Posting 10/05/19

Unposting Date Ongoing

Req ID: 190007JU

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.