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Zurich NA Underwriting Account Associate I in Anoka, Minnesota

Underwriting Account Associate I


Zurich is currently hiring an Underwriting Associate to work out of our Headquarters in Anoka, MN

RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.

Underwriting Associates are charged with a variety of tasks including:

  • Working collaboratively with a team of underwriters.

  • Communicating directly with customers via phone and email.

  • With guidance, review and process basic crop insurance documents associated with the procurement of Crop insurance. Build a working knowledge of the crop insurance policy and procedures.

  • Provide superior customer service by timely responding to basic or moderately complex policy and procedure questions from agents and field staff, escalating to more experienced team members as appropriate

  • With guidance, research questions, gather information, correspond with agents, and resolve issues. Monitor the status of pending documents and ensure that the required information is received and timely processed in accordance with established SOPs, procedures and deadlines.

  • Participate in weekly team meetings.

  • Assist with claims processing during peak claims processing workloads as directed by supervisor

  • Demonstrate superior customer focus while maintaining the highest level of professionalism to ensure the customer's needs are met

Basic Qualifications:

  • Bachelors Degree and No Prior ExperienceOR

  • High School Diploma or Equivalent and 2 or more years of experience in the Administrative or Customer Service or Data Entry or Financial Services or Risk Management areaAND

  • Some travel maybe required

  • Experience with data collection and analysis

Preferred Qualifications:

  • Bachelors Degree

  • Underwriting/underwriting operations, claims, risk management or premium audit experience

  • Customer service experience

  • Experience with data collection and analysis

  • Excellent customer service orientation and communication skills

  • In-depth knowledge of processing, rating and policy issuance systems

  • Detail oriented

  • Organizational, prioritization, and multi-tasking skills

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Minnesota-Anoka

Schedule Full-time

Travel No

Relocation Available No

Job Posting 02/18/20

Unposting Date Ongoing

Req ID: 200000UH

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.