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Zurich NA Operations Processor 1 in Anoka, Minnesota

Operations Processor 1


Operations Processors are responsible for daily operational tasks. They perform a variety of tasks that range from moderately complex to complex process or functions. They are required to take accountability for the entire process from receipt of work to the end of the process. Tasks require daily coordination from their manager with information among various departmental needs. They are responsible for using multiple computer applications daily and require knowledge of general computer systems. Duties may include: receiving and reviewing incoming work; escalating appropriate resources as needed; entering transactions into PC applications using 10 key skills; verifying accuracy; using multiple resources and records; preparing, editing, distributing, and/or correcting specialized and/or complex documents. They work under general supervision following established processes and procedures. Processors are required to exercises judgment within set guidelines.

Basic Qualifications:

  • High School Diploma or Equivalent and 1 or more years of experience in the Clerical Support area


  • Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Clerical Support area

Key Accountabilities:

  1. Team members are responsible for extracting and scanning physical mail sent in by Agents using the physical mail guideline instructions.

  2. Process incoming daily work via Kodak. While processing daily incoming work they are responsible for identifying any multi-form documents, as well as forms that require signatures and identifying forms that are used as combination forms and correctly processing them according to guidelines.

  3. Team members are responsible for EDITING special instruction documents with missing policy numbers, missing crop years, or missing document form types.

  4. Create type and dated folders to be dropped into production.

  5. Key Meta data that could not be captured from the barcode using the Records Management Center keying application. (10-key required)

  6. Rename pdf files based on specific naming structure and information on pdf.

  7. Process work from Claims/RSO/Accounting

  8. Validate boxes that have been scanned to ensure accuracy.

  9. Scan documents that have been prepped using Kodak Cannon scanning software.

  10. Process docs via CRM application

  11. Assist in any special projects as needed.

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Minnesota-Anoka

Schedule Full-time

Travel Yes, 5 % of the Time

Relocation Available No

Job Posting 11/09/20

Unposting Date Ongoing

Req ID: 200006BZ

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.