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Zurich NA Crop Error Resolution Associate in Anoka, Minnesota

Crop Error Resolution Associate


Zurich North America is hiring a Crop Error Resolution Associate to join the Error Resolution Team! As a Crop Error Resolution Associate, you will support RCIS business operations by collaborating closely with other internal teams and team members in the troubleshooting and resolution of policy errors. You will enjoy the opportunity to fully apply and improve upon your research, analytical, and critical thinking skills to effectively assess and resolve errors and grow your career.

This position is a hybrid model that supports a blend of in office and remote work from the Anoka, MN area.

As a Crop Error Resolution Associate, your responsibilities will include:

  • Review and evaluate crop insurance policies for errors and correctness, while adhering to company policies, state, and federal guidelines within their established authority.

  • Ensure complete and accurate crop insurance policy by reviewing policy errors associated with the following: applications, written agreements, policy change forms, actual production history (APH) databases, and acreage reports (AR) among other reporting tasks or duties.

  • Respond to and process requests from claims, compliance, and other departments related to the correction of policy errors.

  • Identify and resolve errors as identified through daily analysis of the Federal Crop Insurance Corporation (FCIC) Error Report.

  • Specific duties as assigned by manager to support current and future special projects, initiatives, and other Error Resolution associated tasks.

  • Supports extended team members within RCIS Regional Service Offices by providing outstanding internal customer service skills.

Basic Qualifications:

  • Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance areaOR

  • Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance areaOR

  • High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance areaAND

  • Knowledge of data collection and analysis

  • Microsoft Office experience

Preferred Qualifications:

  • Insurance industry knowledge applicable to crop insurance

  • Knowledge of agriculture, livestock, and/or multi-peril crop insurance and specialty programs

  • Superior skills in relationship building, active listening with customers and co-workers

  • Strong verbal and written communication skills

  • Customer service experience

  • Enjoys working with details and providing accurate data and/or information in a timely manner

  • Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Adobe Acrobat

  • Ability to multi-task

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Anoka

Remote Working: Hybrid

Schedule: Full Time

Linkedin Recruiter Tag: #LI-MM1 #LI-Hybrid #LI-Remote