Zurich NA Claims Quality Reviewer, Crop Insurance in Anoka, Minnesota

Claims Quality Reviewer, Crop Insurance


RCIS (Crop Insurance Division of Zurich North America) is currentlyhiring a Claims Quality Reviewer role and this person will report to a ClaimsAdministration Manager. This person can work at our Anoka, MN office OR other RCIS/Zurich office for the right candidate.

Responsible for reviewing and researchingcontroversial claims. Duties include making determinations of claims submittedby the policyholder and RCIS adjusters. The review will entail communication withpolicyholders, field staff and RCIS employees. Review and process claims incompliance with RMA/FCIC procedures and drafting correspondence to thepolicyholder with a detailed explanation of RCIS’s determinations.

Review and research appeals submittedby policyholders, Department of Insurance complaints and attorney letters.Draft correspondence to the various complainants.

Acting in a strategic role in theanalysis and reviewing of programs, processes, documentation and files toensure compliance with the Risk Management Agency (RMA).

Ability to identify risks and recommendapplicable controls.

Notification to RMA of potential largedollar claims according to RMA regulations.

Tracking of High dollar claimsfollowing the requirements according to RMA regulations.

Basic Qualifications:

  • High School Diploma or Equivalent and 3 or more years of experience in the claims field or insurance area OR a combination of both OR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the claims field or insurance area OR a combination of both

Preferred Qualifications:

  • Strong analytical skills

  • Excellent verbal, written and interpersonal skills

  • Prioritize workload and meet deadlines

  • Detail oriented

  • Strong verbal and written communication skills

  • AS400/iSeries knowledge

  • Customer focused

  • Strong problem solving and analytical skills

  • Ability to multi task

  • Cimax knowledge

Imagineworking for a company that truly cares about their employees, customers,stakeholders, and communities they serve.

Imagineworking for a values-driven organization that has the ambition and desire to bethe best global insurance provider in the world.

Zurichis that place where 55,000 employees across approximately 200 countries andterritories are all focused on helping people and helping companies protectwhat is truly most important to them. We are a values-driven organization thattakes pride in the work that we do every day and we have the ambition to be thebest global insurer in the world.


Zurich does not accept unsolicited resumes from search firms or employmentagencies. Any unsolicited resume will become the property of Zurich AmericanInsurance. If you are a preferred vendor, please use our Recruiting AgencyPortal for resume submission.

Primary Location: United States-Minnesota-Anoka

Schedule Full-time

Travel No

Relocation Available No

Job Posting 07/24/18

Unposting Date Ongoing

Req ID: 180003DC

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.