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Zurich NA Business Practices & Project Consultant in Albany, New York

Business Practices & Project Consultant


This is an intermediate-level consultant leading projects that support global and/or regional strategic and operations priorities. Leads one or more projects of small to moderate size and complexity; may participate in projects of larger size and complexity with limited guidance from senior consultants and/or direct manager. Project responsibilities include documenting business requirements, process analysis, identifying and designing business solutions, creating user test cases and acceptance testing, and issue resolution. Project implementation responsibilities may include developing procedures, training materials, eLearning, and communications. Partners across the business to determine and execute the optimal implementation and change management approach.

Key Accountabilities

  • Utilizes business, technology, organizational change, and collaborative skills to work with business owners and cross-functional resources to develop and deploy implementation strategies and deliverables.

  • Provides project planning and status reporting for assigned deliverables and activities.

  • Applies knowledge of the business objectives, processes, products, and services in order to develop recommendations for new programs and/or initiatives to solve business challenges.

  • Coordinates planning, facilitates meetings, and monitors decisions throughout the Execution Framework Process.

  • Builds strong relationships across the business.

  • Act as a liaison between home office (HO) and/or field and project teams for all implementation activities.

  • Assists with, and may deliver, change management planning and execution (e.g., training, communications) to support the implementation of solutions and initiatives that support strategic and operational priorities. Develop business requirements and user test cases and participate in UAT for technology solutions

Technical Training role:

  • Assists in the design, development, and implementation of technical training plans and programs.

  • Conducts annual technical training needs analysis.

  • Designs and develops technical training engaging appropriate Subject Matter Experts (SME) across the business.

  • Measures effectiveness of change management, communications, and training efforts and its impact on employee behavior or performance; identifies opportunities for improvement and coordinates action plans with expert resources.

  • Designs, develops, and implements technical training communication plans, including intranet site.

Performance Management Accountabilities

  • Model behaviors that demonstrate commitment to corporate values.

  • Provide input into performance management discussions of project team members.

  • Educate team members and business partners on area of technical expertise.

  • Provide guidance and support for team members.

  • Take action to manage own personal development and encourage others to do the same.

Required Qualifications Level 5T:

  • Bachelors Degree and 3 or more years of experience in the Insurance or Operations area


  • High School Diploma or Equivalent and 5 or more years of experience in the Insurance or Operations area


  • Project management experience

Required Qualifications Level 6T:

  • Bachelors Degree and 6 or more years of experience in Project Management


  • High School Diploma or Equivalent and 8 or more years of experience in Project Management


• Knowledge in organizational design and development

• Experience leading organizational change


  • Ability to communicate with all levels of the organization from entry level to senior leaders

  • Ability to develop collaborative relationships

  • Change management, process management, and negotiation skills

  • Strong verbal and written communication skills

  • Data analysis, analytical, and problem-solving skills

  • Experience with the training life cycle from needs assessment through evaluation

  • Experience with Camtasia, WebEx and similar course development tools

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg, AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time

Linkedin Recruiter Tag: #LI-WL1