Zurich NA Claims Specialist I - Auto in Addison, Texas
Claims Specialist I - Auto
Zurich is currently looking for a Auto Claims Specialist I that could report to one of the following Zurich offices, Overland Park, KS, Dallas, TX, Rancho Cordova, CA or Atlanta, GA office.
The Claims Specialist, with moderate direction, handles single and multi-party personal or commercial line AUTO claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer- centric claims service.
Additional responsibilities will include:
Documenting claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal or commercial line claims
Exercising judgement to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligence
Exercising judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage
Working to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate
Establishing timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims
Assessing damages by calculating applicable damages or range of damages allowed by law
Negotiating settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits
Ensuring customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts
Ensuring legal compliance by following state and federal laws and regulations and internal control requirements
Referring claims to subrogation and fraud teams by identifying potential subrogation and fraud.
Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance areaOR
Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance areaOR
High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance areaOR
Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance areaAND
Must obtain and maintain required adjuster license(s)
Microsoft Office experience
Knowledge of insurance regulations, markets and products
Customer service experience
Strong analytical, critical thinking and problem-solving skills
Strong verbal and written communication skills
Experience collaborating across work groups Ability to develop and maintain strong relationships
Understands claims adjustment process and possesses ability to determine scope/exposure for losses
Understands the use of vendors and how litigation strategies are developed
Understands and applies financial and actuarial/reserving concepts.
Familiarity with negotiation strategies and experience in suggesting alternative approaches
As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Atlanta, AM - Overland Park, AM - Addison, AM - Rancho Cordova
Remote Working: No
Schedule: Full Time
Linkedin Recruiter Tag: #LI-MM1